As a cashier, what is an appropriate immediate action when an apparently intoxicated elderly man knocks over items?

As a cashier, what is an appropriate immediate action when an apparently intoxicated elderly man knocks over items?

• A. Help by ensuring his safety and assisting if needed.
• B. Assume he's finished shopping and let him leave.
• C. Call the police immediately without checking on him.
• D. Ignore and continue with shop tasks.

Answer: (A)

When someone may be intoxicated, the primary goal is safety and support. Approach calmly and without judgment, introduce yourself, and check if they’re okay. If he’s unsteady or has fallen items, help him get to a safe position and clear the area of hazards to prevent further harm. Offer practical help—perhaps assisting him to stand, guiding him away from the crash site, or finding a supervisor or security if more support is needed. If there are signs of a medical issue, involve trained staff or emergency services; otherwise, assist with restacking and ensuring the aisle is safe. This combination of care and proactive safety shows responsible, customer-focused action in a delicate situation.

When someone may be intoxicated, the primary goal is safety and support. Approach calmly and without judgment, introduce yourself, and check if they’re okay. If he’s unsteady or has fallen items, help him get to a safe position and clear the area of hazards to prevent further harm. Offer practical help—perhaps assisting him to stand, guiding him away from the crash site, or finding a supervisor or security if more support is needed. If there are signs of a medical issue, involve trained staff or emergency services; otherwise, assist with restacking and ensuring the aisle is safe. This combination of care and proactive safety shows responsible, customer-focused action in a delicate situation.